Maintenance & Support
Proactive service contracts to keep your system at peak performance
Surveillance systems need regular attention to perform reliably. Dust, firmware vulnerabilities, failing drives, and shifting cameras can all degrade your security. Our maintenance programs catch problems before they become outages.
What’s Included
Preventive Maintenance Visits
Scheduled inspections: clean lenses, check cables, verify recording integrity, test backup power, and update firmware.
Remote System Monitoring
24/7 health monitoring of NVRs, storage, and network. We get alerted when a drive fails or camera goes offline.
Firmware & Software Updates
Regular updates to patch vulnerabilities and add features, tested in our lab before deployment to your system.
Emergency Repair
Priority response for system-down situations. Same-day service available in the Portland metro area.
System Expansion Support
Adding cameras or upgrading? Your maintenance plan includes discounted labor for system changes.
99%+ Uptime Guarantee
Without maintenance, systems lose 10–15% camera coverage/year. Our clients maintain 99%+ uptime.
Ask about annual maintenance contracts
Flexible plans for commercial surveillance systems of any size.